Contact Us

How to Report a Lost Credit/Debit Card

Locations & Hours

Tremont

Address

134 S. Sampson St

P.O. Box 23

Tremont, IL 61568

PH: 309-925-2121

Lobby Hours

Mon-Thurs 9am-4pm
Friday 9am-5pm
Saturday 9am-noon

Drive-Up Hours

Mon-Fri 8am-5pm
Saturday 8am-noon

Hopedale

Address

115 NW Main St.

P.O. Box 327

Hopedale, IL 61747

PH: 309-449-3393

Lobby Hours

Mon-Tues 9am-4pm
Wednesday 9am-noon
Thursday 9am-4pm
Friday 9am-5pm
Saturday 9am-noon

Drive-Up Hours

Mon, Tues 8am-5pm
Wednesday 8am-noon
Thurs, Fri 8am-5pm
Saturday 8am-noon

New Holland

Address

101 W. Lincoln

P.O. Box 109

New Holland, IL 62671

PH: 217-445-2211

Lobby Hours

Mon-Thurs 8am-4pm
Friday 8am - 5pm
Saturday 8am-noon

Drive-Up Hours

Mon-Thurs 8am-4pm
Friday 8am - 5pm
Saturday 8am-noon

Card Protection Tips

Travel Notices:

If you are traveling outside of Illinois, please contact your local office or call us at (309) 925-2121. 
This will prevent any inconvenience to you, as debit and credit cards may be blocked due to what appears to be fraudulent activity but is in fact legitimate. 
Please have the following information available: 
  • Dates of travel.
  • Destination of travel.

Just for Debit Cards:

  • Don’t carry your PIN in your wallet or purse or write it on your ATM or debit card. 
  • Never write your PIN on the outside of a deposit slip, an envelope, or other papers that could be easily lost or seen. 
  • Carefully check ATM or debit card transactions before you enter the PIN or before you sign the receipt; the funds for this item will be fairly quickly transferred out of your checking or other deposit account. 
  • Periodically check your account activity. This is particularly important if you bank online. Compare the current balance and recent withdrawals or transfers to those you’ve recorded, including your current ATM and debit card withdrawals and purchases and your recent checks. If you notice transactions you didn’t make, or if your balance has dropped suddenly without activity by you, immediately report the problem to your card issuer. Someone may have co-opted your account information to commit fraud.
  • Be cautious about disclosing your account number over the phone unless you know you’re dealing with a reputable company. 
  • Never put your account number on the outside of an envelope or on a postcard. 
  • Draw a line through blank spaces on charge or debit slips above the total so the amount cannot be changed. 
  • Don’t sign a blank charge or debit slip. 
  • Tear up carbons and save your receipts to check against your monthly statements. 
  • Cut up old cards - cutting through the account number - before disposing of them. 
  • Open monthly statements promptly and compare them with your receipts. Report mistakes or discrepancies as soon as possible to the special address listed on your statement for inquiries. Under the FCBA (credit cards) and the EFTA (ATM or debit cards), the card issuer must investigate errors reported to them within 60 days of the date your statement was mailed to you. 
  • Keep a record - in a safe place separate from your cards - of your account numbers, expiration dates, and the telephone numbers of each card issuer so you can report a loss quickly. 
  • Carry only those cards that you anticipate you’ll need.

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